I had to change my whole idea for my nails since he was rushing so much and at that point I just wanted to be done.My nails did end up coming out pretty(at least from the top view) I still HATE that I have gaps in my nails and that the tips are pointing up instead of laying flat.The lady that was booking the appointments did my friends nails and she was rushing as well(obviously, because at this point we were the LAST ones there and we didnt even get out until 11:30pm) She cut my friends finger as well and didnt say a word about it, just kept going.My last comment about her is that she WAY overbooked her staff and we should have been turned away to avoid all these issues. Instead of stopping to apply maybe a finger condom or SOMETHING to keep from bleeding on me, he continued to file and work on my nails and sure enough I had HIS blood on at least 4 of my fingers.

So, when he applied the tips, it left gaps between my natural nail and the tip, which I didnt even realize till later that he was also applying them to point upward instead of flat on top of my nail.He cut me twice, once with cuticle cutters trying to take off my old diamonds and the second time with the drill(again, because he was rushing) I bled both times(At least he apologized) and THEN I noticed when he was filing my nails, he was cutting his own finger with the nail file and he started to bleed as well. Its been 5 days and my polish is already coming off when I was told it would last longer, not to mention, I wasnt told it would be $16 more for the gel.When I got my nails done, I had the dip nails on & had split one of my nails the week before and I figured that nail would have to be cut off, but instead they slapped a tip on top of it, not to mention, because it was late, my nail tech was really rushing, because he didnt even finish taking off all of the residue from my old dipped nails. She gave attitude and told people they couldnt get certain things down and almost tried to pick out colors for them they didnt ask for.I got a pedicure and the water was lukewarm, the massage left a lot to be desired and my toe nails (that I got done in gel, because apparently its better than regular polish) werent cut pretty and clean like most places do. But while we were waiting, the lady that takes the appointments was rude not only to us, but every other customer I saw her interact with. Went with 2 of my girlfriends and we called before we went in on a Friday afternoon to make sure they had time for us, we were told that they had time and took our name for when we got there.We got there at 7:15pm and waited awhile(totally fine, it happens). Sis.Amy, maybe customer service isn’t your specialty. I tipped the nail tech that worked on my nails (and my moms) $15 because he was clearly being overworked, and watched Amy only give him $10 of it. They clearly only care about rolling as many customers through the door and getting their money. If you want a relaxing atmosphere this ain’t it. However, you choose to work in customer service and most of the time getting your nails done is a treat people want to experience. While getting my nails done a random lady asked me to translate for her that she had been waiting for 2 hours w/o being serviced at all, and when I let the owner know her grievances she rolled her eyes at me and told me she had to wait. While I was there at least 3 people walked away because of a bad experience/long wait time due to Amy(Owner) not being truthful about the wait times. I’m genuinely confused on HOW this place has a 4 star review on google. Overpriced nails for average/ rushed work. (MUST READ) - First ever review I’ve done because this place is absolutely atrocious. IF YOU DO NOT WANNA DO IT RIGHT AND EFFICIENT DO NOT DO IT ALL!!! I love coming here for my lashes and nails and bringing my kid’s but I’m hoping things and service get better. When I’m getting stuff done I want it right and not rushed or to feel like I’m being a pest when this is the type of business you chose. Saying NO could save a lot of bad reviews because people will get quality work here but it’s the long wait and the rushing I do not like.

This shop has very good potential but some things need to be changed. I spend 100+ every time I come so I like things to be perfect as possible and not rushed.

Let me say that Charlie is a great person and he try’s to make sure that everyone is satisfied(everyone working should try this) but sometimes things just don’t go right.

I saw this place was close to my house so I started coming here. Before I started coming my previous nail tech had been doing my nails for 10 years.

Highland nails